Frequently Asked Questions

Does the trigger date of a journey count as day 0 or 1?

The date trigger acts as day one of the journey. There is no "day 0". Consider the below example.

The date trigger is set to the day the employment starts, and waits seven days before creating a 1-on-1. If the employee starts on the 7th, that is day one of the journey, and thus day one of the 7 day delay. After waiting the seven days from 7th-13th, the 1-on-1 will be created on the 14th.

I forgot to add a delay, how do I add it?

It's important to remember that journeys execute their events in order from top to bottom. To add an event at the start without losing all your progress, click on the three dots on an event and select "Insert Event Above".